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Shipping Information

＞Is shipping to my country free?

Slovedoll offers free worldwide shipping for all sex dolls. However, as a few areas are classified as remote, additional remote area fees may apply, such as Hawaii and Puerto Rico.

＞Duties and Taxes

The situation varies from country to country. Although we offer free shipping, some countries do not require any import taxes, while some countries may require customers to handle customs clearance and taxes on their own (don’t worry, it’s easy and we will assist you throughout the process). Here are some instructions on whether common countries or regions charge taxes:

1. Tax-free（Deliver to designated location）: United States, Canada, United Kingdom, and European Union.

2. Countries where customers need to pay import taxes: Australia, Switzerland, Norway, New Zealand, South American countries, South Africa, South Korea.

3. Some Asian countries or regions are tax-free: Japan, Taiwan, Malaysia, Singapore, Thailand, Philippines, Vietnam, Myanmar, UAE, Cambodia.

4. Restricted countries: We do not ship to Islamic countries such as Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq, etc.

*Note: If your country or region is not listed, or you have any questions, please contact us for details:
morningstarhx96@hotmail.com

＞How long does shipping take?

After receiving payment, it takes 3 to 5 business days to make your doll, customer service will communicate with you to confirm whether the product is consistent, how long the shipping will take, and another 10 to 15 business days for delivery.

Depending on the degree of customization, the production of custom sex dolls may take up to a month.

Most sex dolls will be delivered within 10-15 business days after the tracking number is generated.

*If you purchase products from overseas warehouses, they will usually be delivered within 3-7 business days.

＞Will my package be kept confidential?

At Slovedoll, your privacy is our first consideration. We use durable, plain shipping boxes without identifiable labels or brand markings. You can rest assured. We will keep the contents of your package confidential every time.

＞How do I get my tracking number?

Once your doll is ready to ship, we will send you the tracking number by email.

*Warning: When we send you a tracking number, you may not be able to check the tracking status immediately because it may take some time for the system to reflect it.

If the tracking status is not updated, please check again within 2 days. If the status does not change within 3 days, please contact us. Check with the shipping company immediately.